SMS Privacy Policy
Effective Date: September 3, 2026
Website: advisorone.net
1. Introduction
AdvisorOne (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect information specifically related to our SMS text messaging program for users who visit or interact with advisorone.net.
2. Information We Collect for SMS Services
When you opt-in to receive SMS communications from AdvisorOne, we may collect the following personal details:
- Mobile Phone Number: Provided directly by you through our online forms, portal sign-up, or account registration.
- Opt-In Consent Records: Records of your explicit consent, including the date, time, IP address, and form method used when subscribing.
- Messaging History: Interaction history, including inbound and outbound SMS keywords (such as HELP or STOP requests).
3. How We Use Consumer Data
The consumer data collected through our SMS messaging service is used solely for the following business purposes:
- Account Security & Authentication: Delivering multi-factor authentication (MFA) passcodes, account security alerts, and login verifications.
- Transactional Alerts: Sending billing updates, system status notices, service confirmations, and subscription information.
- Customer Support: Responding to inquiries or technical support requests submitted via text.
- Marketing & Announcements: Sending news, product updates, feature releases, and special promotions (only if explicitly opted-in).
4. Strict No-Sharing Commitment
We hold your trust and data privacy to the highest standard. AdvisorOne will never share, sell, rent, trade, license, or disclose consumer personal data or SMS opt-in consent information to any third parties, affiliates, or market research firms for marketing or promotional purposes under any circumstances.
All phone numbers and text messaging opt-in data collected remain strictly confidential to AdvisorOne and are used exclusively to deliver the services you requested.
5. How Consumers Can Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, you may contact the message sender at AdvisorOne through any of the following methods:
- Email Support: support@advisorone.net
- Website: advisorone.net
- SMS Support: Text the keyword HELP to our text messaging number at any time to receive assistance details.
6. Opt-Out & Control Rights
You maintain full control over the SMS communications you receive from AdvisorOne:
- Unsubscribing: You can opt-out of SMS messages at any time by replying STOP to any message received from us.
- Data Access or Deletion: You may request the deletion or modification of your contact details by contacting customer support at support@advisorone.net.
7. Data Security
We implement robust technical and organizational security measures to protect consumer data against unauthorized access, alteration, disclosure, or destruction. Access to user contact details is strictly restricted to authorized staff who require it to operate our messaging platform.
8. Summary of Data & Privacy Commitments
| Privacy Component | Policy Details |
|---|---|
| Message Sender | AdvisorOne (advisorone.net) |
| Data Collected | Mobile phone number, opt-in timestamp, and messaging logs |
| Data Usage | Account alerts, transactional updates, customer support, and opted-in promotions |
| Third-Party Sharing Policy | Zero sharing/selling: Mobile phone numbers and consent data are NEVER shared with third parties |
| Contact Email | support@advisorone.net |
| Opt-Out Command | Reply STOP to unsubscribe immediately |
9. Changes to This Policy
AdvisorOne reserves the right to update or modify this SMS Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.